Return Policy

We understand that returns aren't ideal, so we aim to make the process as smooth and straightforward as possible.

60-Day Return Window

You may return most items within 60 days of receipt. To be eligible for a return, your item must be unused, uninstalled, and in its original packaging. Items that have been opened, tested, wired in, or installed are not eligible for return.

Restocking Fees

• 15% restocking fee for items shipped via ground carrier.

• 20% restocking fee for items shipped via freight. Original freight shipping and return freight shipping cast are also deducted.

The restocking fee will be deducted from your refund, along with the cost of return shipping if we provide a label.

Free Return Shipping with Checkout+

We offer customers the option to add Free Returns at checkout for a small upfront fee, which covers return shipping so there are no additional label fees when returning an item. Free Returns cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. Return coverage cannot be added to an order after it has been placed. If Free Returns was not selected at checkout, the customer is responsible for the cost of return shipping.

Non-Returnable Items

Due to shipping regulations, lithium batteries and products containing lithium batteries are non-returnable, unless arranged for local return. Please contact us prior to purchase if you have any questions about these items.

Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, you can file a return through our Returns Portal and select the reason as "Damaged Item Received" or "Incorrect Item Received" so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days, minus applicable fees.

How to Start a Return

To begin your return:

1. Navigate to the self-serve Returns Portal here
2. Enter your email and order number to pull up your previous orders 
3. Select the eligible items and submit the return request through the portal.

Once we receive your request, we'll review it and, if approved, the returns portal will provide you with a return shipping label. If you purchased Redo's Free Returns coverage at checkout, your return shipping label will be prepaid and ready to use. If you did not purchase Free Returns coverage, you'll be responsible for purchasing the return label we provide. Drop the item off at the carrier location. Once we receive and inspect the return, we'll initiate your refund, less any applicable restocking and return shipping fees.